How do I return an item or cancel an order?
RETURN / CANCELLATION POLICY. All sales are final--no exceptions. So, please review specifics such as widths, colors and quantities in your cart before completion!
Because of credit card security, once your order is placed, we cannot make any changes to it. Orders may be cancelled IF the cancellation is received within 1 hour of the order AND the order has not been packaged for shipping OR has been shipped since sometimes orders are packed and shipped immediately. THERE WILL BE A 20% RESTOCKING FEE FOR ANY CANCELLED ORDER WITH NO EXCEPTION. This restocking fee helps us recover the expenses that we incur to 1) process the original order and 2) to process the refund. Unfortunately we have to pay the credit card processing company for both. In the event of a cancellation, you will be refunded the amount of your order MINUS the restocking fee.
Cuttin Corners allows up to 7 business days upon delivery of an order to report any defective product(s). Defective products only will be exchanged-no refunds. Any request after 7 business days of delivery will be denied. YOU MUST CONTACT US IN WRITING TO REQUEST RETURN AUTHORIZATION. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be exchanged.
Cuttin Corners allows up to 7 business days from the date an item has been shown to be "Delivered" to dispute the delivery. Any items that has been proven delivered by the carrier will not be the responsibility of Cuttin Corners.
Please contact us by email at firstname.lastname@example.org to request a return authorization and instructions to exchange a defective product. We will inspect your return before issuing any exchange. Cuttin Corners reserves the right to refuse an exchange.
Return shipping costs are your responsibility. If your Return Authorization is granted, we would suggest that you return your item using a method of shipping that can be tracked (UPS, Fedex or UPSP with tracking). Cuttin Corners is not responsible for items lost in shipping that are returned to us.